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Answers to Most-Commonly-Asked Questions

Though we’ve been living in a pandemic for almost a year now, we’re still learning (together!) what that looks like and how it impacts our daily lives. Thus, there are still lots of people with lots of questions when it comes to visiting Dollywood. I’ll answer our most-commonly-asked questions we’ve received in the past month.


To follow on-going social distancing guidelines, Dollywood’s attendance will continue to be limited when we reopen. Our capacity is divided into availability for our Passholders as well as guests wanting to visit with a daily ticket. (Typically speaking, we offer more than half of our daily attendance allotment to our Season Passholders—great perk for being in our Season Pass family!) To ensure you will be able to enter when attendance reaches our capacity limit, we encourage all Passholders to reserve your spot in advance. Reservations will be required when the park reaches its capacity limit.


We allow more guests to enter the park as other guests leave. If you want to visit without a reservation, we suggest coming after 5 p.m. That’s about the time when many guests head out!

*Reservations and daily tickets for opening day and 45 days into our season are available now!

*You can expect the opportunity to reserve or buy tickets 45 days from your visit.


You will need the email, phone number (without any punctuation) and address associated with the account. (Once you enter this, it should save on that device—which is handy for future reservations!) Then, you will need all the season pass numbers for the people in your party. If you have not processed your pass yet, then you may use the alpha-numeric barcode.


Be sure you look closely to distinguish between 1 and I as well as 0 and O.

You may add Bring-A-Friend (BAF) tickets to your reservation if you have them. These BAFs are flexible this year and are valid anytime at both Dollywood and Dollywood’s Splash Country in 2021 with select blackout dates. (To help with crowd size, the blackouts are days when our park is historically busy.)

You will be asked how many children younger than 4 years old will be in your party, so you can save them a spot, too, even though they don’t require a ticket.


Weekend dates tend to fill up quickest. We recommend making a reservation for Fridays, Saturdays and Sundays at least two weeks in advance for the best opportunity to secure a reservation.

It is likely that some guests will cancel their reservations within 24 hours of their scheduled visit. In this case, we will free up that availability on a first-come, first-served basis.


Arriving early to the park does not guarantee entry. Please make a reservation to guarantee you are able to get in.


To make a reservation, PURCHASE A DATED TICKET. That lets us know when you’re coming! If something happens, and you cannot make it on the date printed on your ticket, you have five operating days to use it.

If you purchase multi-day tickets, we already know to count you for the following day(s), so don’t worry about that. And, as far as children younger than 4, we have accounted for them in our allotment.


Yes, we proudly offer members of the military a 30 percent discount on one-day admission tickets.

As our park capacity is limited, we strongly encourage you to purchase your tickets online before your visit to ensure entry with this offer.

If you are wanting Season Passes or multi-day tickets, the one-day tickets can be upgraded to a specially-priced Season Pass on the day of your visit.

This discount applies to active or retired military, veterans, military reservists, spouses and dependents. Be ready to present your valid military personnel ID and dependent IDs at the ticket windows with your online tickets.

Park Re-Entry

You are allowed to exit the park and re-enter the same day. However, if our number of guests reaches our set capacity limit while you are away, you will be required to wait until other guests exit the park before you will be allowed to re-enter.

Season Pass Perks and Benefits

Because we’re starting the 2021 season, but we’re still honoring 2020 Season Passes, I want to help with any confusion.

Season Pass perks and benefits kick in as soon as you renew or purchase your Season Pass. For example, if you renewed your Season Pass for 2021 and chose to upgrade to a Gold Season Pass, you can start using your Gold benefits (such as free parking and discounts on food and merchandise) NOW since you technically have a new pass!

Be aware that the same thing happens when you downgrade from Gold to Regular as well. Our system recognizes this as a new pass and automatically stops recognizing your old pass as a Gold Pass. But don’t worry! You can stop by Dollywood Guest Services at the park and receive a 2020 Gold Pass sticker to place on your new 2021 pass card to let our hosts know you should still receive Gold Pass benefits through June 15, 2021.

Reaching a Sales and Service Rep

Because we made more than 700 operational changes, there are thousands of people who call Dollywood every day with questions. I want to assure you, our team is manning the phones and doing their best to get to as many guests as we can. To add to your perspective, the average call used to take seven to eight minutes. That call is now taking 20+ minutes because guests have additional questions as they plan their experience with these new protocols. Thank you for your patience.

Good news: now that the park is closed, demand has dropped. If you have a question, you may call 1-800-Dollywood 8 a.m. to 5 p.m. daily.


Many answers are on our website. Our tech team even created a new online technical support system. CHECK OUT THIS LINK to see if you can find your answer.

By | 2021-05-12T13:38:22+00:00 January 22nd, 2021|Trip Planning|0 Comments

About the Author:

Amber Davis is in the thick of navigating life as a working mom. She regularly balances meetings and tantrums —from her children, not coworkers. Growing up in Knoxville, Amber visited Dollywood and Sevier County often and now loves to share the same experiences with her own young family. Read More!
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